Our client, a new international company in the banking sector, is starting its operations in Bulgaria, and is establishing its team in Varna. To help them with that, we are looking for:

Quality Specialist with German

Main Responsibilities:

· Performs call/email monitoring and provides trend data to site management team.

· Uses quality monitoring data management system to compile and track performance at the team.

· Coaching and Feedback for teams.

· Participates in customer and client listening programs to identify customer needs and expectations.

· Prepares and analyzes internal and external quality reports for management staff review.

The client offers:

· Excellent remuneration;

· Work from the office with opportunity for home-office days;

· Great social package;

· Opportunity to choose your own working schedule;

· Online interviewing process;

·  Working in a motivated team of young professionals with proven experience

·  Opportunity for further development in a brand new organization;

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Job requirements:

· Fluent German language both written and spoken– C1;

· Min. 2 years of experience in the industry on a similar quality role.

· Excellent interpersonal communication listening and analytical skills;

· Ability to effectively deal with people at all levels inside and outside of the Company;

· Good knowledge of MS Office applications.

Apply and you will get the full broad information about your possibilities with HRS Bulgaria!

All applications will be treated strictly confidential.

Only short-listed candidates will be contacted

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