Our partner, a leading global company in the iGaming industry and new for the Bulgarian market, is currently seeking motivated specialists to join their dynamic, multilingual team for the following position.

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Customer Service Specialist with Polish (VIP customers)

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Main responsibilities:

• Respond to customer inquiries via live chat and email in a timely and professional manner;
• Troubleshoot and resolve customer issues related to account access, deposits, withdrawals, and gameplay;
• Maintain a thorough understanding of our casino games, sports betting options, promotions, and policies to effectively assist customers.

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Our client offers:

• Competitive salary;
• Attractive bonus system;
• Excellent benefit package;
• Great office locations in Sofia;
• Flexible working hours;
• Ability for career and professional growth within the industry;
• A supportive and collaborative work environment.

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Job requirements:

• Fluency in Polish (C1);
• Excellent level of English (B2);
• Minimum 2 years of experience in the online gambling industry as a Customer Support Specialist;
• Availability to work an 8-hour shift with 24/7 coverage;
• Being able to work from the office in Sofia.

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Apply and you will get the full broad information about your possibilities with us!

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All applications will be treated strictly confidential.

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Only short-listed candidates will be contacted.