Non-Voice Customer Support Representative with Italian

‍

Main Responsibilities:

• Respond to customer inquiries mainly via live chat and email;
• Resolve customer issues in a timely and professional manner;
• Collect customer feedback and collaborate with other team members to improve the overall user experience;
• Maintain comprehensive knowledge of the company's products and promotions;
• Participate in ongoing training sessions to stay updated on new features, and industry trends.

The company offers:

• Competitive starting salary;
• Attractive monthly bonuses;
• Additional health insurance;
• 22 days annual paid leave;
• Taxi vouchers for the late shifts;
• Sports card;
• Modern office located in Sofia;
• Opportunities for career development.

Requirements for the position:

• High-level Italian proficiency (C1) - written and verbal;
• Very good knowledge of English (B2);
• Excellent communication skills;
• Previous customer service experience will be considered as an advantage;
• Availability to work on shifts;
• Ability to work from an office in Sofia.

Apply and you will get the fullbroad information about your possibilities with us!

All applications will be treated strictly confidential.

Only short-listed candidates will be contacted.

‍