For our client - a market leader in the field of information technologies that encompasses all possible digital services to businesses, we are looking for an experienced professional to join our client-growing team as a

Technical Support Engineer

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Main responsibilities:

• Administer, monitor, and maintain the supported systems in operation within the required parameters;
• Support testing and production environments, deploy builds and fixes, sanity testing and troubleshooting;
• Provide technical support to clients through phone, email, and chat channels;
• Diagnose and troubleshoot technical issues related to our products and services;
• Escalate complex issues to appropriate teams or departments;
• Maintain accurate and up-to-date records of all customer interactions;
• Collaborate with other teams to identify and resolve recurring issues;
• Continuously update and expand knowledge of products, services, and industry trends.

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Our client offers:

• Fully remote work from the comfort of your home;
• Competitive Salary;
• Professional development opportunities such as training, workshops, and conference attendance;
• Flexible work arrangements to maintain a healthy work-life balance;
• A positive and supportive work culture that values diversity, equity, and inclusion, and encourages innovation and creativity.

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Requirements:

• Strong knowledge of SQL(Query);
• Experience with Linux or Mac OS;
• Basic knowledge of PHP;
• Basic knowledge of Laravel is a plus;
• Excellent communication and interpersonal skills;
• Ability to work independently and as part of a team;
• Strong problem-solving and analytical skills;
• Ability to multitask and prioritize tasks in a fast-paced environment;
• Fluency in English.

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All applications will be treated strictly confidential.

Only short-listed candidates will be contacted.