Technical Support Engineer (Linux or MacOS)

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Сектор
Информационни технологии
ИТ & Техническа поддръжка
Ниво
Специалист
Старши специалист
Език
Английски
Вид заетост
Пълно работно време
Заплата
Работа от вкъщи
Дистанционно
Вашият консултант
Александър Михайлов
Младши ИТ консултант по подбор
Препоръчай приятел

Това, което не представлява интерес за вас, може да е мечтаната промяна за друг.

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Сектор
Информационни технологии
ИТ & Техническа поддръжка
Ниво
Специалист
Старши специалист
Език
Английски
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For our client - a market leader in the field of information technologies that encompasses all possible digital services to businesses, we are looking for an experienced professional to join our client-growing team as a

Technical Support Engineer

Main responsibilities:

  • Administer, monitor, and maintain the supported systems in operation within the required parameters;
  • Support testing and production environments, deploy builds and fixes, sanity testing and troubleshooting;
  • Provide technical support to clients through phone, email, and chat channels;
  • Diagnose and troubleshoot technical issues related to our products and services;
  • Escalate complex issues to appropriate teams or departments;
  • Maintain accurate and up-to-date records of all customer interactions;
  • Collaborate with other teams to identify and resolve recurring issues;
  • Continuously update and expand knowledge of products, services, and industry trends.

Our client offers:

  • Fully remote work from the comfort of your home;
  • Competitive Salary;
  • Professional development opportunities such as training, workshops, and conference attendance;
  • Flexible work arrangements to maintain a healthy work-life balance;
  • A positive and supportive work culture that values diversity, equity, and inclusion, and encourages innovation and creativity.

Requirements:

  • Strong knowledge of SQL(Query);
  • Experience with Linux or Mac OS;
  • Basic knowledge of PHP;
  • Basic knowledge of Laravel is a plus;
  • Excellent communication and interpersonal skills;
  • Ability to work independently and as part of a team;
  • Strong problem-solving and analytical skills;
  • Ability to multitask and prioritize tasks in a fast-paced environment;
  • Fluency in English.

All applications will be treated strictly confidential.

Only short-listed candidates will be contacted.

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