Our client, a new international company in the banking sector, is starting its operations in Bulgaria, and is establishing its team in Varna. To help them with that, we are looking for a:

Team Leader with German (New Financial Company)

Main Responsibilities:

·       Manage and coordinate a team of German-speaking customer service agents;

·       Monitor and improve individual and team performance;

·       Provide coaching, feedback, and motivation to team members;

·       Ensure compliance with processes, KPIs, and quality standards;

·       Collaborate with internal teams (QA, Training,Operations) and support issue resolution.

The client offers:

·        Excellent remuneration;

·        Work from the office with opportunity for home-office days;

·        Great social package;

·        Opportunity to choose your own working schedule;

·        Online interviewing process;

·        Working in a motivated team of young professionals with proven experience;

·        Opportunity for further development in a brand new organization;

Job requirements:

·       Minimum 2 years of experience in a Team Lead, or supervisory role within customer support;

·       Very good to fluent German (B2–C1 level);

·       Experience in people management, coaching, and performance improvement;

·       Strong understanding of KPIs, SLAs, and quality standards in a customer service environment;

·       Ability to motivate, engage, and develop team members.

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Apply and you will get the full broad information about yourpossibilities with HRS Bulgaria!

All applications will be treated strictly confidential.

Only short-listed candidates will be contacted

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