QA Team Lead (BPO Industry)

Our partner is a leading provider of globalbusiness solutions. Join a dynamic NEW team and grow with an evolving project!

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Main Responsibilities:

• Lead the day-to-day activities of the QA team, ensuring productivity, consistency, andadherence to the companystandards.

• Monitor QA performance metrics, identify gapsand risks, and implement corrective actions to improve quality outcomes.

• Serve as the primary point of contact forprogram-level QA topics and escalate critical issues when necessary.

• Coach, mentor, and support team members to strengthen their skills and drivehigh-quality performance.

• Communicate performance insights, quality trends, and updates tomanagement and key stakeholders while contributing to audits and continuousimprovement initiatives.

‍The client offers:

‍• Excellent salary above the average;

• Great bonus system;

• Standard working hours (Mon – Fri);

• Luxury social package;

• Nice and friendly atmosphere;

• 25 days paid annual leave;

• Modern office location – next to metro station;

• Real chances to develop professionally in aninternational company;

• Team Building activities.

‍This would be the right role for you if you have:

•  Excellent verbal and written Еnglish;

• Previous experience in a similar QA or People management position;

•  Excellent problem-solving and communication skills;

• Experience with QA tools.

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Apply and you will get the full broad informationabout your possibilities with HRS Bulgaria!

All applications will be treated strictlyconfidential.

Only short-listed candidates will be contacted