For our client - а Swiss company specializing in the trade of Forex, we are looking for a for an experienced professional to join their team as a

Customer Support Officer with English

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Responsiblities:

• Responding to customers' queries and providing support in atimely and accurate way via phone, email, or live chat.
• Helping customers by identifying problems, researching answers,and guiding the customers through corrective steps.
• Providing information and educating customers regarding Company’s services and products.
• Maintaining a balance between company policy and customerbenefit in decision-making.
• Handling issues in the best interest of both customers and the Company
• Inform customers about the internal regulations and procedures of the Company.
• Updating Customer records when necessary.
• Ensuring all duties are done in line with the necessary KYC,AML, GDPR, and Due diligence controls.
• Provide top-quality customer support during the entire customerjourney

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Our client offers:

• Hybrid model of work
• Food vouchers
• Additional health insurance
• Bonus scheme

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Requirements:

• Demonstrated experience in customer support within the Forex industry or financial market.
• Excellent knowledge of English language (read, spoken, andwritten) - any additional language will be considered an advantage.
• Ability to maintain high-level performance to reinsure that KPIs are met.
• Desire and passion for continuous learning, improvement, andinnovation.
• Excellent problem-solving skills, the ability to perform efficient troubleshooting.
• Excellent communication skills and professionalism.
• Great work ethic, self-motivation, and being a team player.

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Apply today - your dream job is just a click away!

‍All applications will be treated strictly confidential.

Only short-listed candidates will be contacted.‍