For one of our partners, one of the leaders in the IT industry, we are looking for:

Customer Success Manager (Financial Processes)

Main Responsibilities:

• Develop a deep understanding of each customer’s business goals, use cases, and success criteria to ensure they gain maximum value from e-invoicing solutions.
• Serve as the primary liaison between the customer and internal teams, coordinating efforts across Sales, Technical Support, Product, and Professional Services.
• Monitor service performance against KPIs, manage escalations, and ensure timely resolution of issues to maintain high customer satisfaction.
• Provide strategic guidance and best practices to drive adoption, optimize usage, and expand the customer’s solution footprint.
• Act as the customer’s advocate within the company, delivering feedback to improve products, services, and processes.

The client offers:

• Hybrid working model;
• Competitive salary;
• Full medical insurance;
• Additional pension insurance;
• Flexible working hours;
• Sports card;
• 25 days paid annual leave;
• Opportunity to contribute for a global and successful projects within a leading IT company;
• Opportunity to take ownership of customer relationships and outcomes, with the freedom to organize and prioritize work independently.

Job requirements:

• Fluency in English (C1);
• Minimum 3 years’ experience in Customer Success, Account Management, or a similar role;
• Proven background in managing enterprise customers, driving product adoption, and delivering measurable business outcomes;
• Understanding of e-invoicing processes, accounts payable, or related financial automation tools;
• Excellent communication and relationship-building skills;
• Being able to work on a hybrid model and on shifts in Sofia.

Apply and you will get the full broad information about your possibilities with HRS Bulgaria!

All applications will be treated strictly confidential.

Only short-listed candidates will be contacted.

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