Our partner is a leading provider of global business solutions. Join a dynamic team and grow with an evolving project as a:

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Workforce Management Specialist

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Main responsibilities:

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• Preparing a monthly delivery of the Agents' schedule;
• Assign daily roles to the Agents;
• Communicate schedule updates to team members via phone or email;
• Ensures KPI goals are being met;
• Capture, store, and report on historical statistics;
• Maintain and analyze workforce performance;
• Proactively establishes the need for change.

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The company offers:

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• Attractive salary;
• Bonus system;
• Great social package;
• Additional health insurance and dental care;
• Great office location;
• Multicultural environment;
• Flexible working hours;
• A chance to get actively involved in the creation of a brand new product;
• Career development opportunities.

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Job requirements:

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• Excellent level in English (C1 level);
• Advanced level of Microsoft Excel and/or Google Sheets;
• A keen eye for details and proactivity;
• Experience as Real-Time Analyst, Workforce Management Specialist, or in a similar role will be considered as a plus.

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Apply now and you will get the full broad information about your possibilities with HRS!

All applications will be treated strictly confidential.

Only short-listed candidates will be contacted

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At HRS, we believe the right job can transform a person's life and the right person can transform a business. We're passionate about connecting our candidates with the right job for them. You are not an exception!The extensive experience in the human resources industry under our belt has given us valuable insights and extensive knowledge of corporate cultures and thus enabled us to locate the best candidates for our clients.