System Analyst with German (No experience required)

София
No items found.
Сектор
ИТ & Техническа поддръжка
ИТ и техническа поддръжка
Информационни технологии
Ниво
Начално ниво
Специалист
Старши специалист
Език
Английски
Немски
Вид заетост
Постоянна работа
Пълно работно време
Заплата
3700
Работа от вкъщи
Хибридно
Вашият консултант
Александър Михайлов
Младши ИТ консултант по подбор
Препоръчай приятел

Това, което не представлява интерес за вас, може да е мечтаната промяна за друг.

No items found.
Сектор
ИТ & Техническа поддръжка
ИТ и техническа поддръжка
Информационни технологии
Ниво
Начално ниво
Специалист
Старши специалист
Език
Английски
Немски
No items found.

On behalf of our client, an established German company that has recently invested in development centre in Bulgaria, providing unique development opportunities in the world of technology, we are looking for a responsible professional for the position of

System Analyst with German.

Responsibilities:

  • Provide prompt and courteous technical support to clients and end-users via phone, email, or chat in both English and German languages
  • Troubleshoot and resolve technical problems, answer inquiries, and assist with hardware and software-related issues, escalating complex cases to senior support staff when needed
  • Utilize a ticketing system to log, track, and manage support requests, ensuring all issues are resolved within established service level agreements (SLAs)
  • Create and maintain comprehensive documentation, including knowledge base articles, FAQs, and step-by-step guides in both English and German to empower users to troubleshoot common issues independently
  • Provide remote assistance by accessing and troubleshooting client systems or guiding users through issue resolution
  • Participate in quality assurance activities to maintain high-quality support services and adherence to company standards
  • Generate reports and analyse data to identify trends, performance metrics, and areas for continuous improvement within the support process
  • Collaborate with senior support specialists, colleagues, and cross-functional teams to resolve complex technical issues and contribute to the improvement of support processes

Our client offers:

  • A stable job and career development opportunities
  • Hybrid work model
  • Attractive salary
  • Additional Health Insurance
  • Young, friendly, and multilingual environment

Requirements:

  • 0-3 years of experience in Technical Support position
  • Strong problem-solving skills and the ability to analyse complex issues efficiently
  • Ability to work collaboratively in a fast-paced and multicultural environment
  • Detail-oriented with excellent organizational and communication skills

Apply today – your dream job is just a click away!

Only short-listed candidates will be contacted.

All applications will be treated strictly confidential.

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