On behalf of our client, an established German company that has recently invested in development centre in Bulgaria, providing unique development opportunities in the world of technology, we are looking for a responsible professional for the position of
System Analyst with German.
- Provide prompt and courteous technical support to clients and end-users via phone, email, or chat in both English and German languages
- Troubleshoot and resolve technical problems, answer inquiries, and assist with hardware and software-related issues, escalating complex cases to senior support staff when needed
- Utilize a ticketing system to log, track, and manage support requests, ensuring all issues are resolved within established service level agreements (SLAs)
- Create and maintain comprehensive documentation, including knowledge base articles, FAQs, and step-by-step guides in both English and German to empower users to troubleshoot common issues independently
- Provide remote assistance by accessing and troubleshooting client systems or guiding users through issue resolution
- Participate in quality assurance activities to maintain high-quality support services and adherence to company standards
- Generate reports and analyse data to identify trends, performance metrics, and areas for continuous improvement within the support process
- Collaborate with senior support specialists, colleagues, and cross-functional teams to resolve complex technical issues and contribute to the improvement of support processes
Our client offers:
- A stable job and career development opportunities
- Hybrid work model
- Attractive salary
- Additional Health Insurance
- Young, friendly, and multilingual environment
- 0-3 years of experience in Technical Support position
- Strong problem-solving skills and the ability to analyse complex issues efficiently
- Ability to work collaboratively in a fast-paced and multicultural environment
- Detail-oriented with excellent organizational and communication skills
Apply today – your dream job is just a click away!
Only short-listed candidates will be contacted.
All applications will be treated strictly confidential.