Our partner is providing exceptional operational services in the areas of Customer care & Marketing. They are concentrated specifically to the online entertainment industry through dedicated and highly specialized online solutions.

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The main responsibilities would include:

• Being the first point of contact for clients with account-related questions;
• Being initiating proactive contact with newly registered and active players via chat (mainly), phone, or email;
• Working closely with other internal and external departments to help solve customer queries and issues;
• Providing a high level of support, whilst engaging with new casino and sportsbook customers by understanding their needs and presenting them the benefits of playing with us.

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The company provides:

• Additional health insurance;
• Additional social package;
• Bonus based on personal performance;
• Transport expenses covered;
• Hybrid model;
• 25+ annual paid leave;
• Sports card;
• Food vouchers;
• Vouchers for personal events.

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The successful candidate has:

• High level of English (C1) - both written and verbal.
• Clear communication skills and ability to use positive language
• Effective listening skills, patience and attentiveness
• A strong team player with self-confidence and excellent interpersonal skills
• Highly accountable person with a passion for achieving goals and delivering quality service.

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Apply and you will get the full broad information about your possibilities with HRS Bulgaria!

All applications will be treated strictly confidential.

Only short-listed candidates will be contacted

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