German-Speaking Customer Support Specialist – Remote

Our partner is a well-established international company operating in the outsourcing industry. Due to continuous growth, they are looking for a German-Speaking Customer Support Specialist to join their fully remote team.

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Key Responsibilities:

• Provide professional customer support via different communication channels (phone and ticketing systems);
• Handle a wide range of customer inquiries in a timely and efficient manner;
• Support customers with general account- and service-related questions;
• Identify customer needs and provide accurate information or appropriate solutions;
• Ensure a high level of customer satisfaction by following internal procedures and quality standards;
• Document interactions accurately in internal systems.

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What the Company Offers:

• Fully remote working model;
• Shift-based working schedule;
• Competitive salary;
• 23 days of paid annual leave;
• Food vouchers;
• Additional health insurance;
• Sports card;
• Paid onboarding and training;
• Supportive international team and long-term career growth;
• Modern tools and systems to support your productivity.

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Candidate Requirements:

• Very high level of German – C1/C2;
• English – B2 level;
• Strong communication skills and customer-oriented mindset;
• Previous experience in customer support (even minimal) is considered an advantage;
• Good computer skills and ability to work with multiple tools;
• Attention to detail and problem-solving attitude;
• Ability to work on a shift-based schedule.

👉If this opportunity sounds exciting – apply now and we will be happy to tellyou more!

Alldata provided by you is protected under GDPR regulations and will be usedsolely for the purpose of this recruitment process.

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