Forecast & Capacity Planning Specialist

For our global partner – an international BPO organization delivering customer support solutions across a wide range of projects and industries, we are looking for a Forecast & Capacity Planning Specialist.

Your Responsibilities:

• Translate client demand into staffing and resource needs based on forecasts and business goals;
• Create and maintain workforce planning schedules and structures;
• Monitor workload levels and identify gaps or overcapacity;
• Suggest solutions when adjustments are needed (e.g. hiring, overtime,training people for new tasks, reallocating teams);
• Keep accurate and up-to-date information on employees, their skills, and availability;
• Support forecasting activities and help improve forecast accuracy;
• Work closely with different teams to align demand with available resources;
• Support daily operational tasks such as absence planning, scheduling updates,and capacity tracking.

What the Company Offers:

•Competitive salary package;
• Additional health insurance;
• Hybrid working model;
• Structured onboarding and training program;
• Long-term development opportunities in an international environment;
• Monday–Friday working schedule;
• Modern office environment and supportive team culture.

What We Expect from You:

•Good level of English (C1 – written and spoken);
• Strong Excel skills and confidence working with data;
• Analytical mindset and attention to detail;
• Interest or experience in forecasting, data or operations is an advantage;
• Good communication skills and ability to work with different stakeholders;
• Organized, responsible and structured working style;
• Motivation to learn and develop in the field.

If this opportunity sounds interesting – apply now and we will be happy to tell you more!

Alldata provided by you is protected under GDPR regulations and will be usedsolely for the purpose of this recruitment process.

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