Our client is an established direct-to-consumer supplement company processing 5,000-10,000 orders per day through high-performing marketing funnels across European and North American markets.

We are supporting them in recruiting a detail-oriented specialist to manage and optimize payment systems, fraud prevention processes, and order fulfillment operations.

E-commerce Operations Specialist

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Main Responsibilities:

• Optimize payment routing and rerun declined transactions to improve approval rates;
• Add, test, and monitor merchant accounts, payment alerts, and gateways;
• Detect and resolve payment or system issues, including fraud and disabled     gateways;
• Review websites, orders, and customer behavior for potential fraud or anomalies;
• Manage order fulfillment issues, refunds, and tracking updates;
• Support affiliate and operational requests, ensuring smooth daily processes;
• Monitor email and website health, flagging spam or security threats;
• Maintain reports, dashboards, and share insights in team meetings.

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The client offers:

• Highly competitive remuneration package and bonus scheme;
• Social benefits package;
• Flexible hybrid working model with 3 days (or less) in the office;
• Working days from Wednesday to Sunday;
• Opportunity to unleash your creativity and test new channels and methods in your daily work;
• Collaborative and friendly team and an inspiring leader;
• Central office location in Sofia Downtown.

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This would be the right role for you if you have:

• 2+ years in payment processing, e-commerce operations, or fraud prevention
• Strong knowledge of payment gateways, merchant accounts, and transaction workflows
• Experience with order fulfillment systems (e.g., ShipStation)
• Analytical, detail-oriented, and able to manage multiple tasks independently
• Skilled  in problem-solving, troubleshooting, and workflow optimization using AI/automation tools
• Excellent English communication and coordination skills
• Familiarity with fraud detection, risk management, and compliance standards
• Experience with WordPress, email tools (Mailgun), and high-volume e-commerce     environments
• Proficient in data analysis and reporting tools (Looker, Tableau, Google Data Studio)

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Apply and you will get the full broad information aboutyour possibilities with HRS Bulgaria!

All applications will be treated strictly confidentially.

Only short-listed candidates will be contacted.

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