Customer Support Specialist with English

For our international partner – a fast-growing company in the iGaming industry, we are looking for a Customer Support Specialist with English to join their dynamic team in Sofia.

Your Responsibilities:

• Assist customers via live chat, email, and phone, ensuring every interaction is fast, friendly, and professional;
• Help customers with questions related to accounts, payments, and platform features;
• Troubleshoot customer issues and provide effective solutions with a customer-first approach;
• Stay up to date with new products, features, and promotions;
• Collect customer feedback to support continuous service improvement;
• Collaborate closely with colleagues to ensure seamless communication and outstanding customer satisfaction.

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What the Company Offers:

• Competitive salary package;
• 22 days of annual paid leave;
• Additional health insurance after 3 months of employment;
• Multisport card;
• Fully paid onboarding and training program;
• Modern office located in the city center;
• A variety of employee perks and wellbeing initiatives;
• Friendly environment with excellent opportunities for professional growth and development.

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What We Expect from You:

• English level B2/C1 (written and spoken);
• Previous experience in Customer Support;
• Availability to work on a rotating shift schedule, including night shifts.
• Excellent communication and problem-solving skills;
• Positive attitude and customer-oriented mindset;
• Ability to work in a fast-paced environment and as part of a team;

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If this opportunity sounds interesting, apply now and we will be happy to tell youmore!

All data provided by you is protected under GDPR regulations and will be usedsolely for the purpose of this recruitment process.

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