Customer Support Officer with French (Forex industry) (Chat and Email)

София
No items found.
Сектор
Бизнес, Консултантски услуги
Контакт центрове
Финансови услуги
Онлайн плащания
Ниво
Специалист
Старши специалист
Език
Английски
Френски
Вид заетост
Постоянна работа
Заплата
3800
Работа от вкъщи
Хибридно
Вашият консултант
Александър Михайлов
Младши ИТ консултант по подбор
Препоръчай приятел

Това, което не представлява интерес за вас, може да е мечтаната промяна за друг.

No items found.
Сектор
Бизнес, Консултантски услуги
Контакт центрове
Финансови услуги
Онлайн плащания
Ниво
Специалист
Старши специалист
Език
Английски
Френски
No items found.

Our client - а Swiss company specializing in the trade of forex, we are looking for a motivated

Customer Support Officer with French

Main responsibilities:

  • Providing Customer Support via phone, email, and live chat
  • Troubleshooting, problem identification, and guiding customers through solutions
  • Supporting client-facing departments and the customer support team
  • Providing quality service in troubleshooting, account issues, and trading inquiries
  • Balancing company policy with customer benefit in decision-making
  • Handling issues in the best interest of both customers and the company
  • Informing customers about internal regulations and procedures
  • Ensuring compliance with KYC, AML, GDPR, and due diligence controls
  • Delivering top-quality customer support throughout the customer journey

Our client offers:

  • Hybrid model of work
  • Work in a brand new office
  • Bonus scheme
  • Career development opportunities
  • Young, friendly, and multilingual environment

Requirements:

  • Previous experience in the Forex industry or financial market
  • Excellent knowledge of English & French language
  • Ability to maintain high-level performance
  • Desire and passion for continuous learning, improvement, and innovation
  • Excellent problem-solving skills
  • Ability to perform efficient troubleshooting
  • Excellent communication skills

Your next career move awaits – apply today and seize the moment!

All applications will be treated strictly confidential.

Only short-listed candidates will be contacted.

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