Our client - а Swiss company specializing in the trade of forex, we are looking for a motivated

Customer Support Officer with French

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Main responsibilities:

• Providing Customer Support via phone, email, and live chat
• Troubleshooting, problem identification, and guiding customers through solutions
• Supporting client-facing departments and the customer support team
• Providing quality service in troubleshooting, account issues, and trading inquiries
• Balancing company policy with customer benefit in decision-making
• Handling issues in the best interest of both customers and the company
• Informing customers about internal regulations and procedures
• Ensuring compliance with KYC, AML, GDPR, and due diligence controls
• Delivering top-quality customer support throughout the customer journey

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Our client offers:

• Hybrid model of work
• Work in a brand new office
• Bonus scheme
• Career development opportunities
• Young, friendly, and multilingual environment

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Requirements:

• Previous experience in the Forex industry or financial market
• Excellent knowledge of English & French language
• Ability to maintain high-level performance
• Desire and passion for continuous learning, improvement, and innovation
• Excellent problem-solving skills
• Ability to perform efficient troubleshooting
• Excellent communication skills

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Your next career move awaits – apply today and seize the moment!

All applications will be treated strictly confidential.

Only short-listed candidates will be contacted.