For our client - an American company specialised in intelligent automation software that helps various businesses, we are looking for an experienced

Cloud Support Engineer

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Responsibilities:

• Act as L2 Support to provide technical support for the customer-facing support teams
• Assist other departments with application expertise, such as Sales and Professional Services
• Be able to understand service status, activity, and performance metrics
• Contribute to the internal Knowledge Base and the team’s Confluence pages
• Be a go-to resource within the Cloud Services Department for troubleshooting, configuration design, and planning
• Identify and help design innovative measures for reducing escalations and/or optimizing work
• Understand the business impact of services to appropriately prioritize and drive intervention decisions
• Help ensuring customer satisfaction through prioritizing and tracking customer issues through to resolution
• Act as the first point of technical issue escalation for high priority support issues.
• Assist the customer service advisor group with managing customer expectations when needed
• Identify product trends for product improvement discussions.
• Develop relationships with peers to effectively manage long-term support needs of customers

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Our client offers:

• Fully remote work model
• 25 days paid leave
• Additional medical and pension insurance
• Sports card
• Food vouchers
• Annual salary review

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Requirements:

• At least 1-2 years in a similar position, such as Application Support or Technical Support Specialist
• Experience with Linux/UNIX
• Knowledge or experience with Azure or AWS infrastructure is a plus
• Basic knowledge of APIs
• Experience with ticketing and SIEM systems

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Apply today – your dream job is just a click away!

Only short-listed candidates will be contacted.

All applications will be treated strictly confidential.