Key Responsibilities:‍

• Respond to customer requests via phone, email, chat, and internal systems;
• Manage customer concerns, complaints, and disputes with professionalism and efficiency;
• Meet and exceed defined performance targets and service standards (KPIs & SLAs);
• Accurately document all customer interactions and updates;
• Work closely with cross-functional teams to resolve more complex cases.

‍Our client offers:‍

• Working remote;
• Additional health insurance
• Food vouchers;
• Transportation allowance;
• Vouchers for internet;
• Fully paid training from day one'
• Working shifts - 24/7.

‍Candidate Requirem/ents:‍

• Advanced level (C1) in Dutch and good English skills (B2);
• High school education;
• Previous experience (0–2 years) in a similar role is considered an advantage;
• Strong communication and interpersonal abilities.

All applications will be treated strictly confidentially.Only short-listed candidates will be contacted.