Technical Support with German (non-voice, new project)

Sofia
No items found.
Sector
IT
IT & Technical Support
Experience Level
Specialist
Senior Specialist
Entry level
Language
English
German
Employment type
Full Time
Text Link
Permanent placement
Text Link
Заплата
3700-4400
Remote / on site
On site
Remote
your consultant
Alexander Mihaylov
Junior IT Recruitment Consultant
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No items found.
Sector
IT
IT & Technical Support
Experience Level
Specialist
Senior Specialist
Entry level
Language
English
German
Salary
3700-4400
No items found.

On behalf of our client, an established German company that has recently invested in development centre in Bulgaria, providing unique development opportunities in the world of technology, we are looking for a responsible professional for the position of

Technical Support with German

RESPONSIBILITIES:

  • Provide technical support to clients and end-users in English and German via ticketing system, email, or chat
  • Troubleshoot and resolve hardware and software issues, escalating complex cases to senior support staff
  • Log and manage support requests using a ticketing system, ensuring timely resolution within SLAs
  • Create and update documentation in English and German to assist users in resolving common issues independently
  • Offer remote assistance to users and perform system troubleshooting as needed
  • Participate in quality assurance activities and contribute to process improvement efforts
  • Collaborate with senior specialists and cross-functional teams to resolve technical issues effectively

OUR CLIENT OFFERS:

  • A stable job and career development opportunities
  • On-boarding and additional trainings
  • Hybrid or remote work model
  • Attractive salary
  • Additional Health Insurance
  • Young, friendly, and multilingual environment

REQUIREMENTS:

  • 1-3 years of experience in Technical Support position
  • Strong problem-solving skills and the ability to analyse complex issues efficiently
  • Ability to work collaboratively in a fast-paced and multicultural environment
  • Detail-oriented with excellent organizational and communication skills

Apply today – your dream job is just a click away!

Only short-listed candidates will be contacted.

All applications will be treated strictly confidential.

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