Technical Support Representative with German (Hybrid)

Sofia
No items found.
Sector
IT & Technical Support
Outsourcing Industry
Business/Consultancy services
Experience Level
Entry level
Language
German
English
Employment type
Full Time
Text Link
Permanent placement
Text Link
Заплата
Work model
Hybrid
your consultant
Kalina Vasileva
Senior Recruitment Consultant
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No items found.
Sector
IT & Technical Support
Outsourcing Industry
Business/Consultancy services
Experience Level
Entry level
Language
German
English
Salary
No items found.

Technical Support Representative with German (Hybrid)

Main Responsibilities:

  • Provide advanced Hardware, Software, and Network problem diagnosis resolution to customers and end-users;
  • Perform High-level technical guidance and assistance in problem-solving, analyze system logs, and perform remote troubleshooting;
  • Maintain thorough documentation of troubleshooting steps, issue resolutions, and customer interactions to facilitate knowledge sharing and improve support efficiency;
  • Consistently achieve client KPIs and actively participate in the improvement of the existing client Knowledge Database;

The Client Offers:

  • Competitive salary based on experience;
  • Great social benefits package - food vouchers, sports card, additional medical insurance, transportation allowance, discounts;
  • Nice and friendly multicultural atmosphere;
  • Opportunity to choose between day and night shifts schedule;
  • Hybrid model of work;
  • 25 days paid leave;
  • Free courses in this field, trainings, and upskilling program;
  • Real chances to develop professionally in the company according to one's preferences.

This would be the right role for you if you:

  • Have excellent verbal and written German (C1/C2 Level);
  • Very good verbal and written Germ
  • Previous experience in Software and Hardware troubleshooting support will be considered an advantage;
  • Experience with Networking, VoIP, and Linux will be considered an advantage;
  • Analytical and systematic problem-solving skills are required;

Apply and you will get the full broad information about your possibilities with HRS Bulgaria!

All applications will be treated strictly confidential.

Only short-listed candidates will be contacted.

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