Project Manager with English

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Our partner is a leading provider of global businesssolutions. Join a dynamic NEW team and grow with an evolving project as a Project Manager with English.

Main Responsibilities:

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• Lead and manage a designated program in close partnershipwith the Regional Sales Manager (rSM), ensuring strong delivery and alignment with strategic objectives.

• Act as a strategic partner to the rSM by identifying opportunities to improve performance, enhance quality, and better support small business customers.

• Monitor revenue trends, key performance drivers, and market developments across industries and verticals, recommending focus areas and growth opportunities.

• Implement and track program incentives (SPIFs) and activation initiatives in line with the guidance provided by the rSM.

• Execute sales activation and performance plans, while contributing to the development of recovery strategies when needed.

• Collaborate closely with QA, Coaching, and WFM teams to ensure quality standards are consistently met, and operational targets are achieved.

• Ensure Team Leads and Agents receive the necessary communication, training, and coaching to successfully deliver program goals.

• Maintain a deep understanding of customer challenges and opportunities by leveraging insights from Team Leads, call shadowing, QA feedback, and performance analysis, and communicate these effectively to the rSM.

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 The client offers:

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•Excellent salary above the average;

• Standard working hours (Mon – Fri);

• Luxury social package;

• Nice and friendly atmosphere;

• 25 days paid annual leave;

• Bonuses for special occasions

• Employee Assistance Program

• Modern office location – next to a metro station;

• Real chances to develop professionally in an international company;

• Team Building activities.

This would be the right role for you if you have:

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•Minimum 3 years of experience in sales-driven operations.

• At least 5 years of experience in a team management rolewithin a BPO or outsourced operations setting.

• Strong understanding of program strategy and ability to translate strategic goals into operational execution.

• Proven experience in analyzing performance data, extracting actionable insights, and using them to drive results.

• Experience building, leading, and developing junior sales teams.

• Solid background in advertising sales.

• Fluency in English

Apply and you will get the full broad information about your possibilities with HRS Bulgaria!

All applications will be treated strictly confidential.

Only short-listed candidates will be contacted.