Our partner is a global digital solutions provider in the field of technologies, cybersecurity and e-commerce. To ensure the highest level of quality services provided to their newest business project, they are looking for a:

‍

‍Quality Analyst with Italian‍

‍

‍Main Responsibilities:‍

• Monitor, analyse and evaluate the digital sales team performance;
• Provide recommendations and feedback to team members and managers;
• Prepare periodic and ad-hoc reports for the stakeholders;
• Participate in internal and external meetings, periodic calibration sessions and quality improvement initiatives with stakeholders;
• Fulfill individual quality coaching sessions and assessments if needed.

‍

‍The Company Offers:‍

• Initial paid training course;
• Bonus system after the training;
• Modern office near metro station;
• Standard working hours;
• Food vouchers;
• Additional health insurance;
• Partial travel expenses covarage;
• Sports card;
• Employee assistance program;
• Corporate discounts;
• Opportunity for career development.

‍

‍Main Requirements:‍

• Excellent level of Italian - C1;
• Intermediate level of English – B2;
• 1+ year of experience in quality management within a BPO environment;
• Ability to attend a fully on-site job settling.

‍

Apply and you will get the full broad information about your possibilities with HRS Bulgaria!

All applications will be treated strictly confidential.

Only short-listed candidates will be contacted.