For one of our trusted international partners — a companydelivering innovative global business solutions — we are currently looking fora Senior Performance Reporting Analyst to join a newly established andfast-growing team.

Senior Performance Reporting Analyst

Main Responsibilities:

• Take ownership of reporting and analytics outputs that support performance optimization and operational efficiency;
• Drive improvements in reporting processes, structure, and data clarity across the organization;
• Design, develop, and maintain reports and dashboards that track key operational KPIs and performance indicators;
• Prepare and deliver regular insights related to workforce performance, scheduling adherence, and service levels;
• Analyze trends, deviations, and patterns in data, translating findings into clear recommendations for stakeholders;
• Work closely with cross-functional teams to understand their reporting needs and deliver tailored data solutions;
• Support stakeholders with timely escalations, risk visibility, and data-backed paths to resolution;
• Act as a point of reference for reporting-related topics, contributing to knowledge sharing and best practices within the team;
• Communicate data in a structured and compelling way, helping stakeholders understand “the story behind the numbers”.

The client offers:

• Competitive remuneration package;
• Regular working schedule, Monday to Friday;
• Attractive benefits package;
• Supportive and collaborative team environment;
• 25 days of paid annual leave;
• Modern office in a convenient location close to public transport;
• Long-term career growth opportunities within an international organization;
• Team buildings and internal events;
• Opportunity to contribute to process improvements;
• Opportunities for professional upskilling and knowledge sharing

This would be the right rolefor you if you have:

• Opportunities for professional upskilling and knowledge sharing
• At least 5 years of experience in reporting ordata analysis, ideally within a customer service, sales, or operationalenvironment;
• Experience in a senior or coordinating role,such as mentoring colleagues, leading reporting initiatives, or acting as asubject-matter expert;
• Strong analytical mindset with the ability toturn complex data into actionable insights;Hands-on experience with reporting andvisualization tools such as Excel, Power BI, Tableau, or similar;
• Confidence in presenting insights to managementand working with multiple stakeholders;
• Strong communication skills and a proactive,solution-oriented approach.

Apply and you will get the fullbroad information about your possibilities with HRS Bulgaria!
All applications will be treated strictly confidential.
Only short-listed candidates will be contacted

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