Remote Tech Support with German (Monday - Friday)

Main Responsibilities:

• Provide Level 1 technical support for B2B customers via chat, email, or other channels.
• Diagnose and resolve issues related to laptops, desktops, mobile devices, printers, routers, MS Office products, and other software.
• Troubleshoot VPN, email, login, and application navigation issues.
• Maintain up-to-date technical knowledge of hardware/software used by clients.
• Collaborate with internal teams to resolve more complex issues.

Requirements:

• Fluency in German (minimum B2/C1 level).
• A good command of English (B1/B2 level).
• Basic knowledge of MS Office, Windows OS, and internet applications.
• Excellent communication and interpersonal skills.
• Strong problem-solving mindset and willingness to learn new technologies.
• High school diploma or higher.

What the Company Offers:

• Competitive base salary + monthly performance bonuses.
• Fully remote working model.
• Working hours: Monday to Friday, between 7:00 AM and 11:00 PM (in shifts).
• Clear opportunities for career growth and internal promotion.
• Dynamic and youthful team environment.
• Social benefits package (health insurance, food vouchers, and more).
• Professional onboarding and continuous training.

Apply now and unlock your potential with HRS Bulgaria!

All applications will be treated with strict confidentiality. Only short-listed candidates will be contacted.