Level 1 Technical Support with English

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Main Responsibilities:

• Provide advanced Hardware, Software, and Network problem diagnosis resolution to customers and end-users;
• Perform High-level technical guidance and assistance in problem-solving, analyze system logs, and perform remote troubleshooting;
• Maintain thorough documentation of troubleshooting steps, issue resolutions, and customer interactions to facilitate knowledge sharing and improve support efficiency;
• Consistently achieve client KPIs and actively participate in the improvement of the existing client Knowledge Database;

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The Client Offers:

• Competitive salary based on experience;
• Great social benefits package - food vouchers, sports card, additional medical insurance, transportation allowance, discounts;
• Nice and friendly multicultural atmosphere;
• Opportunity to choose between day and night shifts schedule;
• Hybrid model of work;
• 25 days paid leave;
• Free courses in this field, trainings, and upskilling program;
• Real chances to develop professionally in the company according to one's preferences.

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This would be the right role for you if you:

• Have excellent verbal and written English (C1/C2 Level);
• Previous experience in Software and Hardware troubleshooting support will be considered an advantage;
• Experience with Networking, VoIP, and Linux will be considered an advantage;
• Analytical and systematic problem-solving skills are required;

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Apply and you will get the full broad information about your possibilities with HRS Bulgaria!

All applications will be treated strictly confidential.

Only short-listed candidates will be contacted.