Our partner is a telecommunication cloud solutions provider for corporate clients. Due to the expansion of their team in Bulgaria, we are looking for a:

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L1 Technical Support Specialist

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Main responsibilities:

• Communicating with corporate clients regarding the company’s products via phone, chat, and email;
• Resolving technical issues related to the use of the company’s products;
• Escalating cases and offering alternative solutions when necessary;
• Offer and practice troubleshooting.

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The company offers:

• Initial paid training course;
• Quarterly bonuses;
• Day and late shifts;
• Hybrid work model after the probation period;
• Office near a metro station;
• Modern work environment with dining areas, a fitness center, yoga studio, and more;
• A variety of social benefits through the Re: benefit platform;
• Additional health insurance;
• 25 days of paid annual leave;
• Career growth opportunities immediately after the probation period.

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Main requirements:

• Proficiency in English (C1);
• Experience in Customer or Technical Support;
• Soft skills and strong analytical thinking.

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Apply and you will get the full broad information about your possibilities with HRS Bulgaria!

All applications will be treated strictly confidential.

Only short-listed candidates will be contacted.