Digital Solutions Advisor with Slovak & English

Main Responsibilities:

• Provide professional support and guidance regarding digital products and services;
• Communicate with customers via phone, email, and chat in a friendly and solution-oriented manner;
• Resolve customer inquiries by following internal procedures and knowledge resources;
• Work with CRM platforms and ticketing systems to ensure efficient case management;
• Maintain high standards of customer satisfaction and service quality;
• Collaborate with colleagues and participate in ongoing product and process training.

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What We Offer:

• Competitive salary package;
• Attractive performance-based bonus;
• Additional health insurance;
• Fully paid initial training;
• Long-term career development opportunities within an international company;
• Relocation support package for candidates moving to Sofia;
• Modern office and positive multicultural working environment;
• Employee referral program;
• Access to continuous learning and development programs;
• Opportunity to work with innovative digital products and technologies.

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What We're Looking For:

• Fluency in Slovak (C1) and good command of English (B2 or higher);
• Excellent communication and interpersonal skills;
• Customer-oriented mindset with strong problem-solving abilities;
• Confidence working with multiple digital tools and systems;
• Ability to quickly learn new processes and adapt to a dynamic environment;
• Previous customer support experience is an advantage, but not mandatory as full training is provided.

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Apply now and become part of a dynamic international team where your language skills and customer-focused mindset will make a real impact!

All applications will be treated with strict confidentiality. Only shortlisted candidates will be contacted.

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