Customer Experience Specialist (Returns & Warranty Support)

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The position focuses on supporting customers and business partners throughout the product returns and warranty process while ensuring smooth administrative coordination and excellent customer service.

Main Responsibilities:

• Review, approve, and process Return Merchandise Authorization (RMA) requests and prepare related estimates;
• Assist end users and business partners with warranty claim procedures and provide guidance throughout the process;
• Coordinate shipping documentation, including issuing shipping labels when required;
• Identify opportunities to recommend additional products and services;
• Provide information regarding authorized distributors and product availability;
• Manage stock return procedures, including returns through e-commerce platforms such as Amazon.

Requirements:

• Strong organizational and administrative skills;
• Excellent communication and customer service abilities;
• High attention to detail and ability to manage multiple priorities;
• Previous experience in customer support, customer service, or a similar role;
• Experience working with SAP, SAGE, or other ERP/order processing systems will be considered an advantage;
• Good command of English.

What the Company Offers:

• Opportunity to work within a dynamic international environment;
• Supportive and collaborative team culture;
• MultiSport Card, additional health insurance, and food vouchers;
• Ongoing training and professional development opportunities;
• Modern office environment and excellent working conditions;
• Team-building events and various employee engagement initiatives;
• Strong focus on maintaining a healthy work-life balance.

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If you are interested in this opportunity and believe your experience matches the requirements, we would be happy to receive your application.

Please note that applications and CVs submitted in English will be given priority consideration.

All applications will be treated with strict confidentiality. Only shortlisted candidates will be contacted.

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