Our client is a fast-growing operational services company based in Sofia, and they are looking for new people to join their team. Forthem, we are currently looking for people for the position of:

VIP Client Support with German and English

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Your main responsibilities will include:

• Support VIP Account Managers with client queries, account updates, and special requests.
• Respond to VIP inquiries via email, ensuring timely and high-quality service.
• Maintain and organise client database, tracking key milestones and preferences.
• Assist with transactions, including deposits and withdrawals.
• Help implement promotions, bonuses, and exclusive offers.
• Flag unusual account activity.

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What the company offers:

• Comprehensive salary package and bonuses;
• Monthly food vouchers;
• Additional health insurance (including dental and optical care);
• Sports card;
• Work on shifts, on a hybrid model;
• Team building events and activities;
• Career growth opportunities and work in a fast-paced environment.

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What we expect from you:

• Fluent proficiency in German and English (B2/C1 level);
• No previous experience needed;
• Availability to work on shifts;
• Ability to handle customer complaints with a positive attitude.

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If you believe this is for you, apply now!

Only shortlisted candidates will be contacted for an interview.