Our partner, a leading global company in the iGaming industry and new for the Bulgarian market, is currently seeking motivated specialists to join their dynamic, multilingual team for the following position:

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VIP Account Manager with Polish and English

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‍Main responsibilities:‍

• Managing and growing a VIP portfolio, including onboarding new high-potential players, monitoring gaming and deposit behavior, and identifying trends and opportunities;
• Driving player engagement and retention through proactive, personalized communication across phone, email, SMS, and chat to maximize lifetime value;
• Overseeing VIP performance and operations, including preparing activity reports, tracking key engagement and deposit metrics, handling escalations, and managing withdrawal requests;
• Collaborating cross-functionally with CRM teams on tailored campaigns and promotions, while supporting the Team Leader / Operations Manager with operational tasks as needed.

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‍Our client offers:‍

• 22 annual paid leave;
• Advantageous salary;
• Modern office in a central location;
• Health Insurance;
• Office massages ;
• Multisport;
• Breakfast, coffee & snacks always available;
• Team events & fun activities;
• Opportunity to grow and develop within the Igaming industry;
• Working in a modern office in a central location;
• A supportive and collaborative work environment.

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‍Job requirements:‍

• Fluency in Polish or German;
• Work proficiency in English (B2);
• Minimum 1 year of experience as a VIP Manager in the iGaming industry;
• Solid knowledge of casino games and sports betting;
• Availability to work an 8-hour shift with 24/7 coverage.

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Apply and you will get the full broad information about your possibilities with us!

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All applications will be treated strictly confidential.

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Only short-listed candidates will be contacted.