Customer Support with German for Consumer Electronics

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Main Responsibilities:

• Respond to customer inquiries on social media platforms efficiently and within established timescales, ensuring clear, professional, and brand-aligned communication.
• Develop a deep understanding of our premium product portfolio to effectively guide consumers through pre-sales, post-sales, and technical malfunction queries using product manuals.
• Maintain close attention to detail by accurately documenting cases, navigating multiple internal systems, and keeping administrative records updated.
• Meet and exceed quality, productivity, and compliance KPIs while managing your daily workload effectively.

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Our client offers:

• Modern and vibrant office located in Sofia.
• Competitive remuneration scheme.
• Standard and predictable working hours.
• Additional healthcare insurance, gift vouchers, and exclusive sports card discounts.
• Opportunities to join exciting company initiatives, including charity activities, team buildings, sports events, and internal competitions.
• Real opportunities for a long-term professional career with access to internal training and development programs aligned with global corporate standards.

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Candidate Requirements:

• Minimum C1 level of German (written and spoken);
• A good command of English is a plus.
• Previous background in customer service, contact centers, or consumer care.

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Apply now!

We are looking forward to meeting you!

All applications will be treated strictly confidentially.

Only short-listed candidates will be contacted.

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