Training Specialist with Italian and English
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Our partner is a global outsourcing company, specialized in providing customer solutions within the telecommunication, financial and technical field. With the expansion of their team in Sofia, we are looking for:
Training Specialist with Italian and English
Main Responsibilities:
- Conducting introductory trainings for customer support agents on working with clients, processes, systems;
- Elaboration of training materials and programs to increase the overall team efficiency;
- Monitoring, evaluating papers and presenting simulations;
- Preparing reports and schedules for trainings.
The Company Offers:
- Inital paid training course;
- Food vouchers;
- Sports Card;Initial
- Stadart working hours;
- Modern office environment near civil transport stations;
- Additional health insurance;
- 24 days of paid leave;
- External training allowance;
- Career development opportunities right after the probation period.
Main Requirements:
- Fluency in Italian and English (C1);
- Experience as a QA or Trainer in a BPO environment is mandatory;
- Experience in providing accurate and timely feedback;
- Availability to work fully on-site from an office in Sofia.
We are looking forward to meeting you!
All applications will be treated strictly confidential.
Only short-listed candidates will be contacted.
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