Technical Support Agent with Spanish (Night shifts)

Sofia
No items found.
Sector
Contact centers
IT & Technical Support
Administrative and office
Experience Level
Entry level
Executive
Language
English
Spanish
Employment type
Permanent placement
Text Link
Full Time
Text Link
Заплата
Work model
Hybrid
your consultant
Yana Konova
Trainer & Senior Recruitment Specialist
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No items found.
Sector
Contact centers
IT & Technical Support
Administrative and office
Experience Level
Entry level
Executive
Language
English
Spanish
Salary
No items found.

Technical Support Agent with Spanish (Night shifts)

Main Responsibilities:

  • Provide advanced Hardware, Software, and Network problem diagnosis resolution to customers and end-users;
  • Perform High-level technical guidance and assistance in problem-solving, analyze system logs, and perform remote troubleshooting;
  • Maintain thorough documentation of troubleshooting steps, issue resolutions, and customer interactions to facilitate knowledge sharing and improve support efficiency;
  • Consistently achieve client KPIs and actively participate in the improvement of the existing client Knowledge Database;

The Client Offers:

  • Competitive salary based on experience;
  • Great social benefits package - food vouchers, sports card, additional medical insurance, transportation allowance, discounts;
  • Nice and friendly multicultural atmosphere;
  • Hybrid model of work;
  • 25 days paid leave;
  • Free courses in this field, trainings, and upskilling program;
  • Real chances to develop professionally in the company according to one's preferences.

This would be the right role for you if you:

  • Have excellent verbal and written Spanish (C1/C2 Level);
  • Very good level of English (B2)
  • Previous experience in Software and Hardware troubleshooting support will be considered an advantage;
  • Experience with Networking, VoIP, and Linux will be considered an advantage;
  • Analytical and systematic problem-solving skills are required;

Apply and you will get the full broad information about your possibilities with HRS Bulgaria!

All applications will be treated strictly confidential.

Only short-listed candidates will be contacted.

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