At HRS, we believe the right job can transform a person’s life, and the right person can transform a business. With extensive experience in the human resources industry, we have gained valuable insightsinto corporate cultures and successfully connect top talent with leadingemployers.

Our partner, a well-established international outsourcing company, is looking for a QA Specialist with Spanish to join their team and ensure high quality standards across customer interactions andoperational processes.

Key Responsibilities:

• Monitor and evaluate inbound and outbound calls
• Review and assess written communication (emails, chats)
• Evaluate performance against KPIs, QA standards, and SLAs
• Identify performance gaps and provide constructive feedback
• Prepare QA reports and quality analyses
• Communicate effectively with internal teams in Spanish and English

The Client Offers:

• Excellent remuneration
• Work from a modern office in a prime location near a metro station
• Attractive social benefits package (sports card, food vouchers, health insurance)
• Standard working hours (Monday–Friday, 9:00–18:00)
• Online interview process
• Paid training
• Supportive environment with a motivated team of professionals
• Opportunities for long-term growth and career development

Job Requirements:

• 1–2 years of experience in a BPO environment
• Previous experience in Quality Assurance / Quality Monitoring
• Hands-on experience with call listening and evaluation
• Experience reviewing emails and written communication
• Fluent Spanish (C1 level)
• Working proficiency in English
• Strong attention to detail and analytical skills
• Ability to work fully office-based

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