Our partner is a German outsourcing company, specialized in providing customer solutions within the telecommunication, financial and technical field. With the expansion of their team and their new office location in Sofia, we are looking for:

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Customer Support Team Lead with German and English

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Main Responsibilities:

• Managing and coordinating the performance of customer support team for a telecommunications project;
• Tracking team's results and achieved KPIs;
• Providing feedback and recommendations to agents when resolving escalated cases;
• Monitoring absences, preparing schedules;
• Preparing reports and reporting directly to the project manager.

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The Company Offers:

• Inital paid training course;
• Bonus system, based on the team's achieved KPIs;
• Food vouchers;
• Sports Card;
• Flexible working hours in a rotational schedule - including late and weekend shifts;
• Modern office environment near civil transport stations;
• Additional health insurance;
• 24 days of paid leave;
• Teambuilding events and upskilling programs with the team in Germany;
• Career development opportunities right after the probation period.

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Main Requirements:

• Fluency in German and English (C1);
• Experience in people management is mandatory;
• Soft skills and leadership;
• Availability to work fully on-site from an office in Sofia.

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We are looking forward to meeting you!

All applications will be treated strictly confidential.

Only short-listed candidates will be contacted.