B2B Technical Support Specialist L1 with German (New Project - Remote)

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Sector
IT
Outsourcing Industry
Contact centers
Business/Consultancy services
Experience Level
Specialist
Senior Specialist
Language
English
German
Employment type
Permanent placement
Text Link
Заплата
Remote / on site
Remote
your consultant
Gergana Dimitrova
SME Recruitment and Performance
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No items found.
Sector
IT
Outsourcing Industry
Contact centers
Business/Consultancy services
Experience Level
Specialist
Senior Specialist
Language
English
German
Salary
No items found.

Our partner is one of the leading outsourcing companies in Bulgaria. They are looking for someone to join their first team in Bulgaria.The person will have the opportunity to build a good professional relationship with the clients and improve their experience as users.

Technical Support L1 with German

Main Responsibilities:

• Providing general technical guidance and assistance in problem-solving to corporate clients from Famous Automotive or Retail company (via phone, email or chat);

• Perform level 1 technical support of B2B customers;

• Diagnose and resolve technical issues, related to laptops, desktops, tablets, printers, mobile phones, routers, Microsoft office package and other applications;

• Uninstall, reinstall software applications and resolve username and password problems;

• Troubleshoot email, VPN and other issues;


The Client Offers:

• Excellent salary;
• Incentive bonuses;
• Luxury Social Package;

• Nice and friendly multicultural atmosphere;

• Fully remote role;

• Standard shifts;

• Free courses in this field;

• Real chances to develop professionally in the company according to one's preferences.


This would be the right role for you if you:

• Have excellent verbal and written German (C1/C2 Level);

• Good English level (B2 Level);

• Have technical knowledge or understanding;

• Previous experience in technical support will be an advantage.

Only short-listed candidates will be contacted.


Apply NOW and join the team! All applications will be treated strictly confidential.

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