E-commerce Operations Specialist

Sofia
No items found.
Sector
E-commerce
Administrative and office
Contact centers
Experience Level
Entry level
Specialist
Language
Bulgarian
English
Employment type
Full Time
Text Link
Permanent placement
Text Link
Заплата
Remote / on site
On site
Hybrid
your consultant
Nora Naydenova
Process Improvement Manager
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No items found.
Sector
E-commerce
Administrative and office
Contact centers
Experience Level
Entry level
Specialist
Language
Bulgarian
English
Salary
No items found.

Our partner is a fast-growing, eCommerce international company providing sports goods. For their Operations team, we are looking for a driven, detail-oriented operations professional with experience in handling customer issues and requests, order fulfillment, and inventory reconciliation on the role of:

E-commerce Operations Specialist

Role Overview:

The E-commerce Operations Specialist will be responsible for handling customer issues and requests, creating shipments and labels, order fulfillment, reconciling inventory, handling logistical tasks, performing price checks, and managing catalog errors. The ideal candidate will have a strong background in operations and logistics, excellent communication skills, and a keen eye for detail.

Main responsibilities:

  • Handle customer issues and requests, working with customers to resolve issues in a timely and efficient manner
  • Create shipments and labels for products and ensure timely delivery to customers
  • Fulfill customer orders accurately and efficiently, meeting performance metrics
  • Reconcile inventory regularly, ensuring accuracy of stock levels
  • Manage communication with the warehouse by - opening cases, comparing delivered items, and following up on returned parcels
  • Perform price checks on our products and those of competitors, ensuring we remain competitive in the market
  • Check and fix errors in the catalog, ensuring accurate and up-to-date product information

The company offers:

  • Attractive salary according to labor market standards
  • Additional health insurance
  • Multisport card
  • Flexible home-office policy
  • A small team of friendly and competent professionals
  • Opportunity for long-term professional development
  • Centrally located office space
  • International exposure

Requirements and Qualifications:

  • Bachelor’s degree in Business Administration, Logistics, or a related field
  • 1-2 years working experience in operations, logistics, ecommerce or a similar role
  • Fluent English
  • Proficient in Microsoft Office Suite, particularly Excel
  • Experience handling customer issues and requests, as well as with shipment and label creation, and order fulfillment
  • Strong analytical and problem-solving skills, with a keen eye for detail
  • Excellent communication skills, both verbal and written
  • Ability to work independently and prioritize tasks effectively

Apply now by sending your CV in ENGLISH!

All applications will be treated strictly confidential.

Only short-listed candidates will be contacted

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