Main Responsibilities:

·  Supervise the daily activities ofthe Customer Support team and ensure smooth service delivery across all communication channels, including chat, email, and phone.

·  Monitor the quality, accuracy, and timeliness of customer interactions, including escalated cases.

·  Support team members in resolving complex customer issues and provide guidance when needed.

·  Support training activities, onboarding of new employees, and implementation of internal procedures, policies, and best practices.

·  Collaborate with internal departments to resolve customer-related issues and enhance the overall customer experience.

·  Monitor key performance indicators(KPIs) and contribute to regular reporting on customer support performance.

·  Ensure compliance with company policies, internal procedures, and quality standards.

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The client offers:

·       Attractive remuneration;

·       Quarterly bonuses;

·       Standard working time – Mon – Friday;

·       Modern office with great location;

·       Full medical and dental insurance;

·       Multisport card;

·       Food vouchers of 100 EUR per month;

·       Learning and development program;

·       Additional paid days.


Job requirements:

·       Fluent level of English (B2/C1);

·       Fluent level of Spanish (C1);

·       1-2 years of experience in a management position;

·       Great communicative skills;

Apply, and you will get the full broad informationa bout your possibilities with HRS Bulgaria!
All applications will be treated strictly confidentially.
Only short-listed candidates will be contacted.

customer lifecycle

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