Our partner is a leading outsourcing company.

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Main Responsibilities:

• Handling incoming contacts over live chat and email;
• Provide a fast, complete and friendly answer;
• Sending out follow-up emails for the customer when needed;
• Escalating customers tickets to the correct internal teams, when needed;
• Being able to follow guidelines on escalation and have critical thinking;
• Daily check on the relevant updates regarding our product and procedures.

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The client offers:

• Excellent salary above the average;
• Great social package;
• Nice and friendly atmosphere and opportunity to work with motivated professionals;
• Modern office;
• Multisport card;
• Real chances to develop professionally in an international company;
• Team Building activities.

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This would be the right role for you if you have:

• Excellent verbal and written Romanian (C1);
• Very good level of English (B2 Level);
• Previous experience in customer support positions will be an advantage;
• Excellent communication skills, analytical skills, and detail orientation.

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Apply and you will get the full broad information about your possibilities with HRS Bulgaria!

All applications will be treated strictly confidential.

Only short-listed candidates will be contacted

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