Main Responsibilities:

• Manage and resolve cases related to contract administration, order fulfillment, customer support, billing, and service cancellations.
• Work closely with internal teams and external partners tohandle contract-related questions and resolve operational issues.
• Assist with billing and credit procedures, ensuring accuracyand prompt resolution of any discrepancies.
• Monitor cancellation and customer retention activities, effectively addressing complaints and cancellation requests.
• Deliver high-quality customer support and manage inquiriesacross multiple communication channels.

The Client Offers:

• Additional days of annual holiday
• Opportunities for career progression
• Option for hybrid model
• Luxury health & dental insurance; Life insurance
• Food vouchers
• Multisport card
• Employee assistance program
• Free language courses

Main Requirements:

• Fluency in German - C1;
• Very good level of English - B2;
• Ability to work creatively and analytically in a problem-solving environment;
• Professional background in customer support or telecommunication.

Apply and you will get the full broad information about your possibilities with HRS Bulgaria!

All applications will be treated strictly confidential.

Only short-listed candidates will be contacted.

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