Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of Imaging products. Answers questions about installation, operation, configuration, customization, and usage of assigned products. Responsible for following defined policies & procedures (e.g. verifies warranty entitlement, etc.). Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. Documents problems in the support solution database for diagnostics and solution implementation.
- Responds to customer technical issues related to hardware and networking via e-mail/chat, online, social media or phone;
- Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts;
- Applies Diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures;
- Documents problems in the support solution database for diagnostics and solution implementation;
- Advises customers within procedural guidelines to ensure a complete solution to their technical or service questions;
- Identifies, researches and provides input on unique or recurring customer problems;
- Monitors and tracks issues to ensure accurate resolution;
- Escalates more complex customer technical issues to senior level support.
- High School graduate or University student;
- Professional Experience in multinational environment;
- Problem solving and troubleshooting skills;
- Prior Customer Service experience is a plus;
- Fluency in French/German/Polish and English.
We offer a challenging role including:
- Positive Attitude;
- Customer Service Oriented;
- Excellent Written Communication Skills in French and English;
- Initiative, Ability to Prioritize.
- Continuous learning and technical training provided;
- Great opportunity for professional development in the IT field;
- Opportunity for career development in an international company;
- A chance to be part of a newly formed team;
- Competitive remuneration package;
- Standard working hours (from Monday to Friday);
- Comfortable workplaces with the most up-to-date equipment.
At HRS Staffing, we believe the right job can transform a person's life and the right person can transform a business. We're passionate about connecting our candidates with the right job for them. You are no exception!