Technical Support Representative with English
Местоположение:
София
Ниво:
Сектор:
Информационни технологии, Аутсорсинг, Контакт центрове
Език:
Английски
Вид:
Заплата (BGN):
For one of our clients, a leader in Secure and Compliant Cloud, Managed, and Hybrid Hosting, we are looking for a Technical Support Representative with excellent level of English.

Responsibilities:
  • Responsible for taking inbound calls from existing customers to answer technical questions regarding Web hosting, Email, Domain names and other Internet applications and services.
  • Communicate with customers to determine root cause of issues and provide recommendations and direction for successful resolution.
  • Take ownership of customer concerns and issues and ensure timely resolution.
  • Eliminate customer confusion or frustration using empathy and consideration to reach amicable solutions.

Requirements:
  • to be fluent in English - C1 level
  • willing to work shifts that include day, night and weekend hours.
  • to be passionate about the web hosting industry 
  • willing to learn, improve and work efficiently in a team according to performance requirements and standards set by the company.
  • available to work night and weekend hours.

We offer:
  • Competitive base salary and participation in the company Bonus Plan
  • Supplemental Health Care
  • 25 days of annual paid leave
  • Sports activities card (Multisport card)
  • Company sponsored lunches, team events and much more
  • Opportunity to work in an international and culturally diverse environment
  • Opportunity for career development in an IT oriented international company

At HRS Staffing, we believe the right job can transform a person's life and the right person can transform a business. We're passionate about connecting our candidates with the right job for them. 
You are no exception!

We’ll be happy to receive your resume in English!