Our partner is one of the leading outsourcing companies in Bulgaria. They are looking for a Technical Support L1 with German to join their first team in Bulgaria.
The person will have the opportunity to build a good professional relationship with the clients and improve their experience as users.
• Providing general technical guidance and assistance in problem-solving to corporate clients from Famous Automotive or Retail company (via phone, email or chat);
• Perform level 1 technical support of B2B customers;
• Diagnose and resolve technical issues, related to laptops, desktops, tablets, printers, mobile phones, routers, Microsoft office package and other applications;
• Uninstall, reinstall software applications and resolve username and password problems;
• Troubleshoot email, VPN and other issues;
The Client Offers:
• Excellent salary
• Nice and friendly multicultural atmosphere;
• Great office location;
• Home office is possible after 3-5 weeks of initial training in the office;
• Flexible or standard shifts;
• Free courses in this field;
• Real chances to develop professionally in the company according to one's preferences.
This would be the right role for you if you:
• Have excellent verbal and written German (C1/C2 Level);
• Good English level (B2 Level);
• Have technical knowledge or understanding;
• Previous experience in technical support will be advantage.
Apply and you will get the full broad information about your possibilities with HRS Bulgaria!
All applications will be treated strictly confidential.
Only short-listed candidates will be contacted