For one of our clients an innovative company specialized in Financial technology services we are looking for:
Team Lead with French and English (New Company)
The company offers:
- Supervise team members and ensure they provide excellent customer service;
- Prepare shift patterns and monthly and ad-hoc schedules;
- Monitor team members’ performance, queues and KPIs;
- Prepare regular reports on current tasks.
- Initial training;
- Attractive salary;
- Multicultural environment;
- Flexible working hours;
- You are supporting a Product-based company, NOT a project;
- You get absolutely free of charge access to several entertainment platforms;
- A chance to get actively involved in the creation of a brand new product.
- Experience in managing a customer support team in the BPO field;
- Excellent level in French and English (minimum C1 level);
- Strong communication skills and attention to detail;
- Practical knowledge of Zendesk, Intercom or Slack is considered an advantage;
- Availability to work on shifts.
Apply now and join the international team!
All applications will be treated strictly confidential.
Only short-listed candidates will be contacted.