Team Leader with French and English (New Company)
Местоположение:
София
Ниво:
Специалист
Сектор:
Аутсорсинг, Контакт центрове
Език:
Английски, Френски
Вид:
Постоянна работа, Пълно работно време
Заплата
For one of our clients an innovative company specialized in Financial technology services we are looking for:
 
Team Lead with French and English (New Company)

Main responsibilities:
  • Supervise team members and ensure they provide excellent customer service;
  • Prepare shift patterns and monthly and ad-hoc schedules;
  • Monitor team members’ performance, queues and KPIs; 
  • Prepare regular reports on current tasks.
The company offers:
  • Initial training;
  • Attractive salary;
  • Multicultural environment;
  • Flexible working hours;
  • You are supporting a Product-based company, NOT a project;
  • You get absolutely free of charge access to several entertainment platforms;
  • A chance to get actively involved in the creation of a brand new product.
Job requirements:
  • Experience in managing a customer support team in the BPO field;
  • Excellent level in French and English (minimum C1 level);
  • Strong communication skills and attention to detail;
  • Practical knowledge of Zendesk, Intercom or Slack is considered an advantage;
  • Availability to work on shifts.

Apply now and join the international team!

All applications will be treated strictly confidential.

Only short-listed candidates will be contacted.