Team Leader with English (BPO)
София, Remote
Аутсорсинг, Административни и офис дейности
Постоянна работа, Пълно работно време
At HRS, we believe the right job can transform a person's life and the right person can transform a business. We're passionate about connecting our candidates with the right job for them. You are not an exception!

The extensive experience in the human resources industry under our belt has given us valuable insights and extensive knowledge of the corporate cultures and thus enabled us to locate the best candidates for our clients.

For one of our clients an innovative company specialized in financial services we are looking for:
Team Leader with English (BPO)
Main responsibilities:
  • Supervise team members and ensure they provide customer service of a high quality;
  • Prepare shift patterns and monthly schedules;
  • Monitor team members’ performance and KPIs;
  • Prepare regular reports on current tasks.
  • Working knowledge of Zendesk, Intercom or Slack is considered an advantage.
The company offers:
  • Initial training;
  • Attractive salary;
  • Multicultural environment;
  • Flexible working hours;
  • WFH
  • A chance to get actively involved in the creation of a brand new product.
Job requirements:
  • Experience in managing a customer support team (preferably in the BPO field);
  • Ability to be a a proactive self-starter who has an excellent customer service approach and attitude;
  • Excellent level in English (minimum C1 level of the CEFR);
  • Availability to work on shifts;

Apply now and join the international team!
All applications will be treated strictly confidential.
Only short-listed candidates will be contacted.
HRS Bulgaria has License № 2361 valid from 15.09.2017.
Вашият Консултант:
Ванеса Кръстева
Младши Консултант Подбор на персонал