Supervisor - Payments and Fraud
София
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es@hrs-bg.com
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Our client is a leading provider of managed global outsourcing and shared service solutions, specialised in software development, risk management, data analysis, administrative and customer services. We are looking for a professional with passion for innovation and technology, to join their team for the role:
Supervisor - Payments and Fraud
Main responsibilities:
- Supervise activities, related to growing payments and fraud team;
- Organise the working process by providing clear instructions and setting targets;
- Act as a “hands-on manager” and actively assist team members with their daily tasks;
- Handle escalations of suspicious client activity;
- Monitor the proper execution of work flows with regard to suspicious activity/clients and take measures, as needed;
- Monitor and provide feedback on the performance of the individuals within the team;
- Produce regular status updates and reports to management;
- Lead the training of new and existing team members;
- Suggest improvements to risk related projects, processes and procedures;
- Collaborate with internal teams to address and resolve issues.
Qualifications / Skills:
- University degree in Economics, Finance or relevant;
- At least 5 years of experience in payments or fraud;
- Minimum 3 years of experience in leading a team;
- Proficiency in MS Excel, Fraud software, KYC software, Digital identification software;
- Experience with transaction monitoring/screening within a rules-based ERP system;
- Great communication and time management skills;
- Experience working with analytical/statistical tools in a previous job;
- Good knowledge of various payment systems/gateways at an international level;
- Very good command of written and spoken English.
The company offers:
- Opportunity to join a fast developing, international company;
- Professional and stimulating working environment;
- Space for your ideas to be heard and implemented;
- Competitive remuneration package and additional benefits.
If you recognize yourself in this position, please send us your CV in English. Only shortlisted candidates will be approached. HRS Bulgaria has License № 2361 valid from 15.09.2017