IT End-User Support
Информационни технологии
Заплата (BGN):
Our partners, is the largest global outsourcing company and for the we are looking for professionals for the position of IT End-User Support.

Job Summary

Provides first tier operational support for network infrastructure and internal desktop systems software and hardware.

Main Responsibilities
  • Provides first tier technical support to internal and external customers;
  • Installs, configures, troubleshoots, monitors, and maintains customers' desktop software and hardware; supports mobile workforce;
  • Troubleshooting and providing solutions to unresolved hardware and software problems through trouble-ticket system;
  • Maintains passwords, data integrity, and system security for the desktop environment;
  • Provides technical support and guidance through Tier II support, training, and publication of documentation; seeks hardware repair through outside vendors;
  • Conducts site surveys and implements moves; adds/changes modifications to existing equipment through work-request system;
  • Installs LAN software upgrades including planning and scheduling, testing, and coordination, and maintains integrity of the LAN software and hardware;
  • Performs LAN security procedures including implementing log-in requests; evaluates new products and technologies to determine impact on existing system configurations.

Required qualifications and skills
  • Experience in IT management with emphasis on infrastructure technology;
  • Experience with design of IT infrastructure;
  • Working knowledge of IT Disaster Recovery process and procedure;
  • Strong organization, project planning and time management skills;
  • Demonstrate excellent written and verbal communication skills in English; 
  • Ability to communicate technical issues to non-technical people; 
  • Ability to negotiate and solve conflict.

The company offers
  • Excellent opportunities for career development in a fast-growing, world-class company; 
  • Unique company culture and strong organizational values;
  • Excellent remuneration and social benefits package;
  • A chance to be part of a professional and successful team;
  • Stable long-term career engagement.

At HRS, we believe the right job can transform a person's life and the right person can transform a business. We're passionate about connecting our candidates with the right job for them. You are no exception!
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