Player Support Representative with Spanish and English

Sofia
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Sector
Outsourcing Industry
Online Gaming
Experience Level
Entry level
Language
English
Spanish
Employment type
Permanent placement
Text Link
Full Time
Text Link
Заплата
Remote / on site
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your consultant
Kalina Vasileva
Junior Recruitment Consultant
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No items found.
Sector
Outsourcing Industry
Online Gaming
Experience Level
Entry level
Language
English
Spanish
Employment type
Permanent placement
Full Time
Salary
No items found.

Player Support Representative with Spanish and English

Main Responsibilities:

  • Being the point of contact for customer account management queries and resolution handling via email, Live Chat, and telephone;
  • Recording accurate information and maintaining detailed and in-depth records;
  • Logging tasks in accordance with company guidelines;
  • Handling and verifying customers documents;
  • Building and maintaining relationships with existing and new customers;
  • Meeting pre-determined productivity, quality, and targets, as well as providing accurate reports for the activity.

The client offers:

  • Competitive salary and bonuses;
  • Flexible working hours;
  • Food vouchers and transportation allowance;
  • Health Insurance package;
  • Sports card;
  • 20+ days paid leave;
  • Birthday bonus;
  • Great office location;
  • Fancy recreation area;
  • Excellent career development opportunities;
  • Team building events.

Job requirements:

  • Fluent level of both English and Spanish (C1);
  • Excellent soft skills, self-confidence, and organizational skills;
  • Customer-oriented attitude;
  • Flexibility, multitasking, and proactivity
  • Previous experience in BPO field as Customer Support, sales or similar will be considered an advantage;

All applications will be treated strictly confidential.

Only short-listed candidates will be contacted.

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