Player Support Representative with Spanish and English

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Main Responsibilities:

• Being the point of contact for customer account management queries and resolution handling via email, Live Chat, and telephone;
• Recording accurate information and maintaining detailed and in-depth records;
• Logging tasks in accordance with company guidelines;
• Handling and verifying customers documents;
• Building and maintaining relationships with existing and new customers;
• Meeting pre-determined productivity, quality, and targets, as well as providing accurate reports for the activity.

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The client offers:

• Competitive salary and bonuses;
• Flexible working hours;
• Food vouchers and transportation allowance;
• Health Insurance package;
• Sports card;
• 20+ days paid leave;
• Birthday bonus;
• Great office location;
• Fancy recreation area;
• Excellent career development opportunities;
• Team building events.

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Job requirements:

• Fluent level of both English and Spanish (C1);
• Excellent soft skills, self-confidence, and organizational skills;
• Customer-oriented attitude;
• Flexibility, multitasking, and proactivity
• Previous experience in BPO field as Customer Support, sales or similar will be considered an advantage;

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All applications will be treated strictly confidential.

Only short-listed candidates will be contacted.

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