Customer Experience QA Analyst with Spanish
Начално ниво, Специалист
Аутсорсинг, Контакт центрове
Английски, Испански
Постоянна работа, Пълно работно време
Our partner is one of the biggest and fastest-growing financial services platforms in the world. Currently, they are looking for motivated specialists to join their multilingual team on the position: 

Customer Experience QA Analyst with Spanish

Main responsibilities:
  • Monitoring, analyzing, reporting, and setting up standards via quality-related initiatives;
  • Collaborating with CS Team Leads to improve satisfaction quotients;
  • Analyzing QA scores and application reviews;
  • Adress clients' feedback, prepare reports and participate in audits. 
The company offers:
  • Annual and additional bonuses;
  • Work from home;
  • Additional health and dental insurance;
  • In-house training;
  • Multisport card;
  • An exciting and comfortable work environment with a lot of extras.
Job requirements:
  • High proficiency in English and Spanish (C1);
  • Quality Assurance experience in support center;
  • Previous fin-tech experience is a strong advantage;
  • Working knowledge of Zendesk, Intercom, Miuros is a plus;
  • Good interpersonal and analytical skills.

At HRS, we believe the right job can transform a person's life and the right person can transform a business. We're passionate about connecting our candidates with the right job for them. You are not an exception!

The extensive experience in the human resources industry under our belt has given us valuable insights and extensive knowledge of the corporate cultures and thus enabled us to locate the best candidates for our clients.

Apply now and join the international team!
All applications will be treated strictly confidential.
Only short-listed candidates will be contacted.

HRS Bulgaria has License № 2361 valid from 15.09.2017