CS Team Lead with English and Spanish
Местоположение:
Remote
Ниво:
Специалист, Старши специалист
Сектор:
Аутсорсинг, Контакт центрове
Език:
Английски, Испански
Вид:
Постоянна работа, Пълно работно време
Заплата
Our partner is one of the biggest and fastest-growing financial services platforms in the world. Currently, they are looking for motivated specialists to join their multilingual team on the position: 

CS Team Lead with English and Spanish


Main responsibilities: 
  • Performing the basic management responsibilities, making sure that the CS function can be carried out normally;
  • Informing, advising and monitoring CS team members;
  • Ensuring the team is always up-to-date with any changes;
  • Preparing shift patterns and monthly schedules and monitoring staffing levels and coverage;
  • Monitoring all the queues their team is responsible for;
  • Preparing regular reports.
The company offers:
  • Annual and additional bonuses;
  • Work from home;
  • Additional health and dental insurance;
  • In-house training;
  • Multisport card;
  • An exciting and comfortable work environment with a lot of extras.
Job requirements:
  • Experience in CS team managing;
  • High proficiency in English and Spanish (C1);
  • Experience in using different communication channels (working knowledge of Zendesk, Intercom or Slack is a plus);
  • Customer satisfaction mindset. Good interpersonal, problem-solving, and analytical skills;
  • Attention to detail;
  • Proficiency in MS Office.

At HRS, we believe the right job can transform a person's life and the right person can transform a business. We're passionate about connecting our candidates with the right job for them. You are not an exception!

The extensive experience in the human resources industry under our belt has given us valuable insights and extensive knowledge of the corporate cultures and thus enabled us to locate the best candidates for our clients.

Apply now and join the international team!
 
All applications will be treated strictly confidential.
 
Only short-listed candidates will be contacted.

HRS Bulgaria has License № 2361 valid from 15.09.2017